Frequently Asked Questions

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

We offer standard shipping (3-5 business days) and express shipping (1-2 business days). All orders are processed within 24 hours on business days.

Do you ship internationally?

Currently, we ship within the United States only. We're working on expanding international shipping options.

Can I track my order?

Yes! You'll receive a tracking number via email once your order ships. You can also track your order in your account dashboard.

Products & Quality

Are your products safe and tested?

All our products are third-party tested for purity and potency. We follow strict quality control standards and provide certificates of analysis upon request.

What ingredients do you use?

We use premium, natural ingredients sourced from trusted suppliers. All ingredient lists are clearly labeled on product pages and packaging.

How should I store my supplements?

Store in a cool, dry place away from direct sunlight. Keep containers tightly closed and out of reach of children.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us within 30 days for a full refund.

How do I return an item?

Contact our customer service team at support@lifeislife.shop to initiate a return. We'll provide you with return instructions and a prepaid shipping label.

Account & Support

How do I create an account?

You can create an account during checkout or by clicking 'Create Account' in the top menu. Having an account lets you track orders and save your preferences.

How can I contact customer service?

You can reach us at support@lifeislife.shop or through our contact form. We respond to all inquiries within 24 hours during business days.

Still have questions?

Can't find what you're looking for? Our customer service team is here to help!

Email: support@lifeislife.shop

Response time: Within 24 hours